Shipping & Returns

Shipping Policy

Shipping Policy for The F.A.I.T.H. Clothing Brand

Processing and Shipping Time: At The F.A.I.T.H. Clothing Brand, we are committed to delivering your orders with care and efficiency. Our standard shipping time typically ranges from 14 to 21 days. Please note that this timeframe includes order processing, packaging, and transit time. While we make every effort to ensure timely delivery, actual shipping times may vary based on factors beyond our control, such as location and unforeseen circumstances.

Order Processing: Once you place an order on our website, our team begins processing it promptly. This involves checking item availability, quality control, and preparing your items for shipment.

Packaging: Our team takes special care to package your items securely to prevent any damage during transit. We also prioritize using eco-friendly materials whenever possible to reduce our environmental impact.

Shipping Methods: We work with reputable shipping carriers to ensure the safe and reliable delivery of your packages. The shipping method used will be determined based on your location and the option selected during checkout.

Tracking Your Order: After your package is handed over to the carrier, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your package and get updates on its estimated delivery date.

International Orders and Customs: For international orders, please be aware that your package may go through customs and import procedures. This can sometimes cause minor delays in delivery. Any additional customs fees, taxes, or duties imposed by your country's regulations are the responsibility of the customer.

Delivery and Receipt: Once your package arrives at the specified shipping address, please ensure that someone is available to receive it. If delivery is unsuccessful, the carrier may leave a notice or make additional attempts based on their policies.

Address Accuracy: Please ensure that your shipping address is accurate and complete when placing your order. We cannot be held responsible for delivery issues arising from incorrect or incomplete addresses.

Customer Support: If you have any questions, concerns, or require assistance with your order, our customer support team is here to help. You can reach us through various communication channels, including email, phone, and live chat on our website.

Expedited Shipping: While our standard shipping time is 14 to 21 days, we understand that some customers may need their orders sooner. We are actively exploring options for expedited shipping to provide faster delivery for those who require it.

Thank you for choosing The F.A.I.T.H. Clothing Brand. We appreciate your trust in us and are dedicated to delivering high-quality products and a reliable shipping experience. Your support means the world to us.

Return & Exchange Policy

At The F.A.I.T.H. Clothing Brand, your satisfaction is our priority. We understand that there might be occasions where you need to return or exchange a product. Please review our Return and Exchange Policy for a clear understanding of the process:

Eligibility for Returns and Exchanges:

Defective or Damaged Items: If you receive an item that is defective or damaged, please reach out to our customer support team within 2 days of receiving your order. We will guide you through the return or exchange procedure.
Size and Fit Issues: If you have ordered an item and find that the size or fit is not suitable, you can request an exchange for an alternate size. Exchanges are subject to availability.
Change of Mind: If you decide to return an item due to a change of mind, we accept returns within 2 days of receiving your order. Please note that a restocking fee may apply.

Return and Exchange Procedure:

Contact Customer Support: Initiate the return or exchange process by contacting our customer support team via [email/phone/live chat] within the specified 2-day timeframe. Provide your order number and a clear description of the issue.
Approval and Instructions: Our customer support team will review your request and provide instructions for returning the product. In the case of defects or damages, providing photographs may be necessary.
Packaging: Ensure that the item is returned in its original packaging or equivalent protective packaging. Include all accessories, tags, or accompanying documentation.
Shipping the Return: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe delivery of the returned item.
Inspection and Processing: Once we receive the returned item, we will inspect it to confirm its adherence to our return/exchange criteria. Upon approval, refunds or exchanges will be processed within 2 days.

Important Notes:

The returned item must be in its original, unworn, unwashed condition, with all tags and packaging intact.
We retain the right to decline a return or exchange if the item does not meet our criteria.
Refunds will be issued to the original payment method used during checkout.
Shipping and handling charges are non-refundable.
In case of an exchange, the replacement item will be dispatched after receiving and inspecting the returned item.

If you have any inquiries or concerns regarding our Return and Exchange Policy, please do not hesitate to contact our customer support team at [customer support email/phone number].

Thank you for choosing The F.A.I.T.H. Clothing Brand. Your satisfaction is of utmost importance to us, and we aim to make your shopping experience smooth and enjoyable.